Privacy policy

NorthMed Foods is responsible for the personal information described in this policy.

The person in charge of the protection of personal information is the person exercising the highest authority within NorthMed Foods. You can reach them at contact@northmedfood.com, with the subject “Personal information”.

Through the request form or by email, only what you choose to give us:

• —your name and work email address;
• —your company’s name;
• —your phone number and delivery province, if you give them;
• —the products, quantities and message you write to us.

When you visit the site, our hosting provider automatically records the technical data needed to deliver and protect the pages, such as your IP address, browser type and the time of the request.

We collect no payment information. The site is meant for professionals and does not knowingly collect information about minors.

• —to answer your request and prepare a quote;
• —to follow up on your order and our business relationship;
• —to keep the site secure and working.

We do not sell your information, do not use it for advertising or profiling, and do not share it with anyone for their own marketing.

By sending a request, you consent to the use of your information for these purposes. You can withdraw that consent at any time by writing to us; we then stop using your information, except where the law requires us to keep it.

Optional fields can be left empty. Without your name, email, company and message, however, we cannot answer your request.

This site uses no cookies, no analytics or advertising tools, and no technology that identifies, locates or profiles you. Should that change, we will tell you first, and such functions will stay off unless you turn them on.

Within NorthMed Foods, only the people who handle requests and orders have access to your information.

We rely on service providers to host the site and deliver the form’s messages. They act on our behalf under a written agreement, receive only what they need and may not use it for any other purpose. We may also disclose information when the law requires it.

Some of our service providers, such as our hosting and email delivery providers, may process information outside Québec, including in the United States. Before entrusting them with it, we assess the privacy impact and make sure the information is adequately protected, as Québec law requires.

We keep your information only as long as needed for these purposes. Requests that do not lead to an order are deleted no later than three years after our last exchange; information tied to an order is kept for the period the law requires. It is then destroyed or anonymised.

We take reasonable security measures: encrypted connections, restricted access and providers bound to confidentiality. No method is completely secure; if an incident puts your information at risk, we will act as the law requires, including by notifying you when it applies.

You may at any time:

• —access the personal information we hold about you and obtain a copy;
• —have it corrected if it is inaccurate, incomplete or ambiguous;
• —receive the information you gave us in a structured, commonly used technological format;
• —withdraw your consent, or ask us to stop disseminating your information.

Write to contact@northmedfood.com. We reply within 30 days.

The person in charge approves our rules for keeping and destroying information, sets out the roles of the people who handle it, and oversees how complaints are handled. These rules are proportionate to our activity, which is limited to answering and following up on trade requests.

For any question or complaint about how we handle your information, write to the person in charge at contact@northmedfood.com. We will look into it and answer you in writing.

If our answer does not satisfy you, you may contact the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

We may update this policy. The new version is published on this page with its date.